Return & Exchange Policy

To maintain product integrity and ensure consistent customer experience, Caspi Living enforces the following standards for all showroom and retail purchases:

1. All Sales Are Final

• No returns accepted under any circumstance.
• Once the purchase is complete, the sale is final.

2. Exchange-Only Window

• Exchanges are allowed within 7 calendar days of purchase.
• Item must be new, unused, undamaged, and in original packaging.
• Original receipt or proof of purchase is required.
• Exchanges depend on product availability and management approval.

3. Restocking Fee

• A 15% restocking fee may apply to any approved exchange.
• Fee covers inspection, processing, and reintegration into inventory.

4. Shipping & Delivery Fees

• All shipping, delivery, freight, and handling fees are non-refundable.
• Additional logistics required for exchanges will be billed at the current rate.

5. Special Orders

• Custom, made-to-order, and special-order items are final sale.
• No exchanges, cancellations, or modifications permitted.

6. Damaged or Defective Claims

• Manufacturer defects must be reported immediately.
• Caspi Living will assist with vendor warranty procedures.
• Warranty claims do not qualify as returns or refunds.

7. Policy Acceptance

• Completing a purchase indicates agreement with this policy in full.