Kingston Heirloom CCK3662BEX - Essex Wall Mount Rain Drop Shower System with Hand Shower, Polished Brass

Usually ships in 1–5 business days. For large items such as bathtubs and vanities, contact us for lead time.

Ground shipping (USPS Ground Advantage) is free on orders over $99; UPS Ground and expedited services are charged at the live rates shown at checkout. Heavy items ship by curbside freight ($149 for 70–150 lb, $249 for 150–500 lb, $399 over 500 lb; free on orders over $2,499) and our team calls you to schedule delivery.

We ship to the contiguous 48 states (not Alaska, Hawaii or Puerto Rico). Free showroom pickup is also available at 18853 Ventura Blvd, Tarzana, CA 91356.

Products are covered by the manufacturer's warranty where applicable. Terms vary by brand and product. Please report any manufacturer defect immediately, and Caspi Living will assist you with the warranty process.

Last updated: November 10, 2026

This policy applies to all purchases from Caspi Living, online at caspiliving.com and at our showroom at 18853 Ventura Blvd, Tarzana, CA 91356. Please read it carefully before placing your order. Completing a purchase means you agree to this policy in full.

1. All sales are final

We do not accept returns and we do not issue refunds for change of mind, wrong selection or ordering by mistake. Once your order is placed, the sale is final.

2. Exchanges within 7 days

• Exchanges may be requested within 7 calendar days of delivery (or of pickup at the showroom).
• The item must be new, unused, uninstalled, undamaged and in its original, unopened packaging with all parts and documents.
• Proof of purchase (order number or receipt) is required.
• Exchanges depend on product availability and must be approved by Caspi Living before the item is sent back.

3. 15% restocking fee

A 15% restocking fee applies to every approved exchange. It covers inspection, processing and returning the item to inventory.

4. Shipping, freight and delivery fees

Shipping, freight, delivery and handling fees are non-refundable. Any shipping needed for an exchange (sending the item back and shipping the replacement) is paid by the customer at the current rate.

5. Items that cannot be exchanged

• Special-order, custom, made-to-order and cut-to-size items (for example countertops, slabs, flooring and custom vanities).
• Items that have been installed, used, modified or damaged after delivery.
• Clearance and display items.

6. Damaged or defective items

Please inspect your order at delivery. If an item arrives damaged, note the damage on the delivery receipt and contact us within 48 hours with photos of the item and the packaging. Manufacturer defects are handled under the manufacturer's warranty; Caspi Living will help you with the warranty claim. Warranty claims are not returns or refunds.

7. Order cancellation

Orders can be cancelled only before they are processed or shipped. Special-order items cannot be cancelled once ordered from the manufacturer.

8. How to request an exchange

Contact us with your order number and the reason for the exchange. Do not ship any item back without our written approval.

Caspi Living, 18853 Ventura Blvd, Tarzana, CA 91356
Phone: (818) 876-2924
Email: [email protected]