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Shipping policy

Last updated: November 10, 2026

Where we ship

We ship to addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international addresses. Showroom pickup is available in Tarzana, CA by appointment.

Processing time

In-stock orders are usually processed within 1–5 business days. Special-order and made-to-order items have longer lead times; we will contact you with an estimated date. Processing time is not included in the carrier's transit time.

Shipping rates

All shipping options and prices are shown at checkout before you pay.

  • Free ground shipping on orders over $99: USPS Ground Advantage is free on orders of $99 or more (packages up to 70 lb). On smaller orders it is charged at the live USPS rate.
  • UPS Ground and expedited services: UPS Ground, UPS 3 Day Select, 2nd Day Air and Next Day Air are charged at the live UPS rate shown at checkout. Expedited services are never free.
  • Freight delivery for heavy and oversized items: bathtubs, large vanities, slabs and other heavy items can ship by truck (curbside). Freight rates: $149 for 70–150 lb, $249 for 150–500 lb, $399 over 500 lb. Freight is free on orders of $2,499 or more. We call you to schedule the delivery.
  • Local delivery: local delivery is available in the Los Angeles area for selected products (for example countertops and slabs). Contact us for details.

Freight delivery

Freight deliveries are curbside (to the end of the driveway or loading area) unless another service is agreed in writing. Someone must be present to sign for the delivery. Please inspect the shipment before signing and write any damage on the delivery receipt.

Damaged shipments

If your order arrives damaged, take photos, note the damage on the delivery receipt and contact us within 48 hours of delivery. Damage that is not reported in time cannot be claimed with the carrier.

Tracking

You will receive a tracking number by email when your order ships.

Contact

Caspi Living, 18853 Ventura Blvd, Tarzana, CA 91356
Phone: (818) 876-2924
Email: [email protected]